We sincerely hope you enjoy your checkout.html item, but we understand that sometimes customers change their minds. Please read our newly updated policies below before placing your order to ensure there are no surprises with processing any changes, cancellations, or returns.

Changes and cancellations

If you need to make a change to a confirmed order, please contact our customer care team within 24 hours from receipt of your order confirmation email.

You can reach us at [email protected]. In most cases, we’ll need to cancel your original order and place a new one.

Returns Policy

If you're not happy, we're not happy. That's why checkout.html offers you a hassle-free returns policy.

We gladly accept returns of unworn and unaltered merchandise within 30 days from the date of order delivery (as recorded by the shipping provider).

You may select one of two ways to receive your refund:

A refund of the item purchase price, made in the original form of payment.

For returns made between 31 and 60 days from the date of order delivery, you will be eligible for a refund of the item purchase price in the form of an checkout.html Gift Card (valid for one year). Please note, we do not accept returns for garments beyond 60 days from the date of order delivery.

Please note that we do not offer exchanges. If you are not satisfied with your garment(s), please return your item(s) and place a new order & feel free to mention any changes that we should take into account from your previous order.

RETURNS & CANCELLATIONS

Preparing your return – Please initiate your returns online through the following steps:

Sign in to www.checkout.html.com and go to "My Account"

Under "Order History," for the order you'd like to return, click on "RETURN DETAILS" to submit a "Return Authorization Request"

Let us know via this request why you’re not satisfied, so that we can serve you better in the future

Print out the request and include it in your return package